Privacy Policy
How Pachinko Luck Lounge Melbourne Pty Ltd collects, uses, stores and protects your personal information — under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 1 October 2026 · Pachinko Luck Lounge Melbourne Pty Ltd
We collect the minimum information needed to run a licensed entertainment venue properly: bookings, memberships, enquiries and venue safety. This policy explains, in plain language, what we hold, why we hold it and the rights you have over it.
Key points at a glance
Minimal collection
We hold only what the venue needs — identity, contact, bookings and safety records.
Never sold
Your information is never sold, and shared only with contracted service providers or by law.
Your rights stand
Access, correct or delete your data — one email, answered within 30 days.
Who we are and what this policy covers
Pachinko Luck Lounge Melbourne Pty Ltd (ABN 47 296 813 054) operates the pachinko entertainment venue at Crown Melbourne, 8 Whiteman St, Southbank VIC 3006, and the website pachinkoluck.com. This policy covers personal information collected at the venue, through the website, and through email, phone and event bookings.
By using our venue, website or services you consent to the practices described here. Where you provide information about other people — for instance guests included in a group booking — you confirm you're authorised to share it.
What we collect
Depending on how you interact with us, we may collect:
- Identity details — name, date of birth and photo ID for the venue's 18+ entry requirement.
- Contact details — email, phone number and postal address for bookings and memberships.
- Transaction details — payments, session history, token balances and prize redemptions.
- Technical data — website usage, cookies and enquiry form submissions (see our Cookie Policy).
We also operate CCTV throughout the venue for patron safety and licensing compliance, and retain responsible-play records where legally required.
Why we collect it
We use personal information to run the venue and website: processing bookings and memberships, verifying age and identity at entry, fulfilling prize redemptions, responding to enquiries, meeting our licensing and responsible-play obligations, and — only with your consent — sending news and offers.
Marketing emails always include an unsubscribe link, and opting out affects nothing else about your membership or venue access.
We hold the least data that lets us run the venue well — and we treat it like it's ours.
Who this document applies to
- Guests of the venue — anyone who enters Crown Melbourne to visit the lounge.
- Website users — anyone browsing pachinkoluck.com or submitting an enquiry.
- Members and bookers — anyone holding a membership, reservation or event booking.
How it's stored and shared
Personal information is stored on secure systems hosted in Australia, access-restricted to staff who need it for their role. We retain booking and transaction records for the period required by Victorian licensing law; enquiry data is reviewed and purged annually.
We never sell personal information. We share it only with service providers who help us operate (booking, payment and email systems under contract), regulators where the law requires, and authorities in response to lawful requests.
Your rights
Under the Privacy Act you can:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or out-of-date information.
- Request deletion where the law permits us to delete it.
- Complain about our handling — first to us, then to the OAIC.
Requests go to [email protected] with 'Privacy Request' in the subject — we respond within 30 days, usually much faster. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We review this policy annually and after any material change to how we operate. Updates are posted on this page with a revised 'last updated' date; significant changes are also announced by email to members.
The version in force is always the one published at /privacy/. Continuing to use the venue or website after an update means accepting the revised policy.
Common questions
Talk to us directly
Our compliance contact answers within one business day. For formal requests — data access, deletion or complaints — use email and include "Formal Request" in the subject line.
Phone
+61 3 9292 8888
Related documents
Still unsure about something?
Legal documents are dense by nature. If a section isn't clear, ask — we'd rather explain a clause than have a guest misunderstand it.
Contact us